Privacy Policy

This Privacy Policy explains how Raxmate collects, uses, and protects information when you visit or shop on theraxmate.com.

Raxmate is operated by Leisure Stay International Co., Limited. You can contact us at ama@theraxmate.com.

Information we collect

We may collect information you provide directly, including:

Name
Email address
Phone number, if provided
Billing and shipping address
Order information
Payment confirmation information
Product inquiry, wholesale inquiry, or support message

We may also collect technical information when you use the site, including:

Device and browser information
IP address
Pages viewed
Referring pages
Approximate location based on IP address
Cookies and similar tracking technologies

How we use information

We use information to:

Process orders and payments
Arrange shipping and delivery
Provide order updates and customer support
Respond to product, wholesale, dealer, and project inquiries
Improve our website, product pages, and customer experience
Detect fraud, abuse, or security issues
Meet legal, tax, accounting, and compliance obligations
Send marketing emails only where permitted or where you have opted in

Sharing information

We may share information with service providers that help operate the business, including:

Shopify and ecommerce platform services
Payment processors
Shipping carriers and fulfillment partners
Email and customer support tools
Analytics, advertising, and fraud-prevention services
Professional advisers where needed for legal, tax, accounting, or compliance purposes

We do not sell customer personal information as a standalone business activity.

Cookies and analytics

Our site may use cookies and similar technologies to keep the site working, remember preferences, understand site performance, improve product pages, and support advertising or analytics. You can adjust cookie settings through your browser, but some site functions may not work correctly if cookies are disabled.

Data retention

We keep information only as long as reasonably needed for orders, customer service, business records, legal obligations, fraud prevention, and dispute resolution.

Your choices

You may contact us to request access, correction, or deletion of your personal information, subject to legal, accounting, security, and operational requirements.

You may unsubscribe from marketing emails by using the unsubscribe link in the email or contacting us.