Contact
Need help with a Raxmate product, a retail order, or a larger-quantity quote?
Email: ama@theraxmate.com
Please include as much detail as possible so we can reply with the right information.
Retail customers
For product questions, order questions, shipping questions, or after-sales support, please include:
- Your name
- Your email address
- Product name or SKU, if known
- Order number, if available
- Photos or short video if the issue is related to damage, missing parts, or product condition
Wholesale, project, and bulk buyers
For dealers, retail partners, outdoor venues, campgrounds, hospitality projects, and larger-quantity buyers, please include:
- Company name
- Country / market
- Product of interest
- Estimated quantity
- Target price or budget, if available
- Packaging needs
- Logo customization needs, if any
- Delivery timeline
- Destination city, state, or port
Bulk inquiry guidelines:
- 8+ units of a single product can request separate pricing.
- 2+ CBM in one order can be reviewed for origin-direct shipment to help reduce freight cost.
- 200+ pcs of a single product can request logo customization review.
Dealer recruitment:
If you are interested in representing the Raxmate brand and already have your own sales network, contact us. We can review dealer-friendly pricing and product support options for suitable partners.